Question: Do you allow refunds/returns?
All sales are final. We do not offer refunds/exchanges, nor do we allow cancellations/ returns. Please keep in mind that colors will appear different on individuals depending on skin tone and lip pigmentation. Items will not be replaced or exchanged for this reason. shodolcosmetics.com reserves the right to refuse any returns at any time.
Question: How can I reach your Customer Service team and when should I expect a response?
For customer service inquiries only, please email sales@shodolcosmetics.com. Our Customer Service team is available M-F 8am – 5pm +02;00. We do our best to respond to all customers within 48 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks. Inquiries are answered in the order they are received; please do not send multiple emails as this will place you at the end of the queue.
Question:I have not received my order confirmation, did my order go through?
Order confirmation emails may be delayed as a result of high order volume. Please contact our customer service team sales@shodolcosmetics.com if you have not received your confirmation email after 24 hours of your purchase.
Question: Can I make changes to my order once it’s been placed?
Due to the extremely limited nature of our products, all sales are final. Orders cannot be cancelled, changed or modified once they have been placed. Please ensure all info is correct before submitting your order.
